Return Policy Page
Return Policy
1. Inspection upon Receipt
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Please inspect your products carefully as soon as you receive them from our delivery representative.
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If you notice any visible damage or defect, inform the delivery representative immediately and return the item with them. We will cover all related shipping costs.
2. Returns within 24 Hours
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If you wish to return the product after your initial inspection, please contact us and schedule a pick-up within 24 hours of receiving your order.
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Returns requested beyond this 24-hour window cannot be accepted.
3. Return Shipping Fees
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Defective/Damaged on Delivery: We cover all shipping costs for immediate returns due to defects or damage.
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Return within 24 Hours (but after delivery): You are responsible for return shipping fees; these fees will be deducted from your refund, and the remaining balance will be issued back to you.
4. Condition of Returned Products
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Products must be returned in their original condition, including all accessories and packaging (boxes, tags, stickers).
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Returns are not accepted for damage caused by customer misuse or negligence.
5. Return Process & Refund Timeline
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Contact Us
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Email: support@afaqtec.com
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Phone: +967 678 345 712
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Schedule Pickup
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Let us know a convenient time for our representative to collect the item.
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Inspection & Refund
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Once we receive and inspect the product, we will process your refund (less any applicable shipping fees) within 5–7 business days.
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Important: Always inspect the product in the presence of the delivery representative before signing for it to avoid any delays or rejection of your return.
